Returns, Refunds, Replacements and Cance

Returns, Refunds, Replacements and Cancellation Policy

Last Updated: June 2, 2026

Cancellation Policy

How do I cancel an order? You may cancel your order only if the fabric has not yet been cut or processed. To request a cancellation, please call us at [Insert Phone Number] or email us at info@hazeldesignerclothing.com immediately with your Order Number.

If your cancellation request is received before the fabric is cut, we will cancel the order and refund the entire amount to your original source of payment (or offer store credit, based on your preference).
Once the fabric has been cut, dispatched, or delivered, the order cannot be cancelled. It will then be subject to our standard Returns & Replacements Policy.

Cancellation Processing Time: Cancellation requests take 1 to 2 business days to process. You will receive an email confirmation once the cancellation is successful and the refund has been initiated.

Returns & Replacements Policy

We maintain strict quality control to ensure you receive exactly what you ordered. However, if you are not entirely satisfied, our return guidelines are as follows:

Eligibility for Returns:

Timeframe: You must report any issue within 48 hours (2 days) of receiving your order.
Condition: The fabric must be unwashed, unused, unstitched, and in undamaged condition. Do not cut the fabric. The fabric must remain in its original cut length; any altered or cut fabric will not be accepted for return.
Non-Returnable Items: International orders, products customized or cut specifically to order, and items purchased during a sale or at a discount are Final Sale and cannot be returned or exchanged unless there is a major manufacturing defect.

How to Initiate a Return:

Email us at info@hazeldesignerclothing.com within 48 hours of delivery. (Please note: We do not process return requests via WhatsApp).
Include your Order Number and attach clear photos of the fabric, especially if you are claiming a defect, wrong product, or wrong color.
Once our team approves the return via email, you must arrange to ship the product back to us within 7 days of approval.

Color & Specification Disclaimer: While we take great care to accurately describe the color, weight, and width of our fabrics, slight variations may occur due to the inherent nature of the fabric and differences in digital screen displays. Minor variations do not qualify as a defect and are not eligible criteria for return. If you have strict specifications, please email us before placing your order.

Refund Policy

Standard Returns (Store Credit): For all standard, approved returns (e.g., you changed your mind), we do not offer cash or bank refunds.
Upon receiving and inspecting the undamaged, original product at our warehouse, we will issue a Refund Coupon Code equivalent to the value of the returned product.
Original shipping charges are non-refundable, and the buyer must bear the cost of return shipping.
The coupon code will have a specified validity period, which will be communicated to you upon generation, and can be used for future purchases on our website.
Note on Discounts: If returning a single item from a multi-item order that utilized a discount code, the discount will be prorated and deducted from the final coupon credit amount.

Defective Items or Unavailability (Original Payment Mode):

If an order is cancelled by us due to the unavailability of the fabric, or if you return an item because of a verified manufacturing defect or incorrect product delivery, you will receive a full refund.

Refunds for defects/unavailability will be credited to the original source of payment.
For Cash on Delivery (COD) orders, refunds will be processed to your store wallet or bank account (details to be requested via email).
Please allow 10 to 15 business days for the credited amount to reflect in your account. We appreciate your patience during this process.

Replacements:

If you are approved for a replacement (e.g., receiving the correct color after a shipping error), the new product will be processed and dispatched within 7 to 10 days of us receiving your returned item.